Frequently Asked Questions

Check‑in from 3:00 pm so you can settle in and start exploring Golden Bay.

Check-out is by 10:00 am. If you’d like a little extra time, please let us know and we’ll do our best to help (subject to availability).

Guests must be 18+ to book. Please have photo ID available at check‑in. Guests under 18 stay with a parent or guardian.

Infants (0–2 years): complimentary infant cots, subject to availability.

Children 3–12 years: stay free using existing bedding (roll‑away beds are not available).

Occupancy: Deluxe Triple accommodates up to 3 guests; Deluxe Rooms accommodate up to 2 guests.

Extra person: NZD 100 per additional guest (where the room type allows).

A valid credit card secures your reservation; online bookings are charged at the time of booking.

Payments are by EFTPOS or credit card (Visa, Mastercard). A 2.5% card surcharge applies. AMEX and Diners are not accepted. We are a cash‑free lodge.

All pricing is in NZD and includes 15% GST.

• Best Available Rate: Cancel up to 7 days before arrival. Cancellations within 7 days will incur a fee of the full accommodation booked; no-shows forfeit full charges.

• Prepaid Rates: Great value on select dates. These are prepaid and non-refundable; bookings may be moved once to a new date, with any difference in nightly rate applied. If the new rate is lower, no refund applies.

• Packages & Specials: Individual cancellation terms apply and will be shown at the time of booking.

Eligible refunds are returned to the same card used for payment. Card surcharges aren’t refundable. Exchange rates may vary for international cards.

Enjoy a cooked breakfast each morning in our restaurant.

Samsung Smart TV, tea & coffee making, hairdryer, ironing facilities, outdoor seating.

Unlimited free Wi‑Fi and complimentary onsite parking.

Daily service between 10:00 am and 4:00 pm.

Guest laundry service available (wash/dry/fold).

Breakfast: 7:30 am – 11:00 am

Tapas & Drinks: from 2:00 pm

Dinner: 5:30 pm – 8:00 pm

Our restaurant and lounge bar are open to the public—reservations recommended.

Small outdoor salt‑water pool and hot tub (open until 10:00 pm).

Complimentary parking and unlimited Wi‑Fi.

Concierge assistance for activity bookings and local recommendations.

Yes. All guest rooms and indoor common areas are smoke‑free. A refresh fee applies if smoke is detected.

Yes—Lodge shuttle transfers can be arranged to Totaranui or Wainui (fees apply; advance booking essential).

Yes. Take over the Lodge for a private house‑party feel—10 rooms hosting up to 20 guests (twin share) on site, with space for an additional 40 dining guests.

Spaces include a spacious bar & dining room opening to a sunny veranda and the Tarakohe Room for meetings, breakout sessions or private dining.

Share your goals and we’ll tailor spaces, timings and menus to suit your programme.

By car: Drive State Highway 60 over Tākaka Hill from Nelson/Richmond to Tākaka, then continue 9 km on Abel Tasman Drive to Pohara (allow ~1.5–2 hours from Nelson).

By air: Fly with Golden Bay Air to Tākaka Airport from Wellington or Nelson, then it’s about a 15–20 minute drive to the Lodge. Shuttles and rental cars are available.

By bus/shuttle: Golden Bay Coachlines operates scheduled services between Nelson and Tākaka, with local connections—check current timetables.

Phone: +64 3 525 7998
Email: stay@ratanuilodge.com
Address: Ratanui Lodge, 818 Abel Tasman Drive, Pōhara, Golden Bay, New Zealand

Details and operating hours can change. Your booking confirmation and the Policies page contain the latest information.