
Frequently Asked Questions
BOOKINGS & ARRIVALS
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Check‑in from 3:00 pm so you can settle in and start exploring Golden Bay.
Check-out is by 10:00 am. If you’d like a little extra time, please let us know and we’ll do our best to help (subject to availability).
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Guests must be 18+ to book. Please have photo ID available at check‑in. Guests under 18 stay with a parent or guardian.
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Infants (0–2 years): complimentary infant cots, subject to availability.
Children 3–12 years: stay free using existing bedding (roll‑away beds are not available).
Occupancy: Deluxe Triple accommodates up to 3 guests; Deluxe Rooms accommodate up to 2 guests.
Extra person: NZD 100 per additional guest (where the room type allows).
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A valid credit card secures your reservation; online bookings are charged at the time of booking.
Payments are by EFTPOS or credit card (Visa, Mastercard). A 2.5% card surcharge applies. AMEX and Diners are not accepted. We are a cash‑free lodge.
All pricing is in NZD and includes 15% GST.
CANCELLATION & REFUNDS
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Best Available Rate: Cancel up to 7 days before arrival. Inside 7 days a fee of up to one night may apply; no‑shows forfeit full charges.
Prepaid Rates: Great value on select dates. These are prepaid and non‑refundable; you’re welcome to move to a new date—any difference in nightly rate simply applies.
Packages & Specials: Individual terms are shown at the time of booking.
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Eligible refunds are returned to the same card used for payment. Card surcharges aren’t refundable. Exchange rates may vary for international cards.
ROOMS & AMENITIES
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Enjoy a cooked breakfast each morning in our sunny breakfast room.
Samsung Smart TV, tea & coffee making, hairdryer, ironing facilities, outdoor seating.
Unlimited free Wi‑Fi and complimentary onsite parking.
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Daily service between 10:00 am and 4:00 pm.
Guest laundry service available (wash/dry/fold).
DINING
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Breakfast: 7:30 am – 11:00 am
Tapas & Drinks: from 2:00 pm
Dinner: 5:30 pm – 8:00 pm
Our restaurant and lounge bar are open to the public—reservations recommended.
FACILITIES & SERVICES
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Small outdoor salt‑water pool and hot tub (open until 10:00 pm).
Complimentary parking and unlimited Wi‑Fi.
Concierge assistance for activity bookings and local recommendations.
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Yes. All guest rooms and indoor common areas are smoke‑free. A refresh fee applies if smoke is detected.
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Yes—Lodge shuttle transfers can be arranged to Totaranui or Wainui (fees apply; advance booking essential).
MEETINGS, EVENTS & EXCLUSIVE USE
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Yes. Take over the Lodge for a private house‑party feel—10 rooms hosting up to 20 guests (twin share) on site, with space for an additional 40 dining guests.
Spaces include a spacious bar & dining room opening to a sunny veranda and the Tarakohe Room for meetings, breakout sessions or private dining.
Share your goals and we’ll tailor spaces, timings and menus to suit your programme.
GETTING HERE
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By car: Drive State Highway 60 over Tākaka Hill from Nelson/Richmond to Tākaka, then continue 9 km on Abel Tasman Drive to Pohara (allow ~1.5–2 hours from Nelson).
By air: Fly with Golden Bay Air to Tākaka Airport from Wellington or Nelson, then it’s about a 15–20 minute drive to the Lodge. Shuttles and rental cars are available.
By bus/shuttle: Golden Bay Coachlines operates scheduled services between Nelson and Tākaka, with local connections—check current timetables.
CONTACT & LOCATION
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Phone: +64 3 525 7998
Email: stay@ratanuilodge.com
Address: Ratanui Lodge, 818 Abel Tasman Drive, Pōhara, Golden Bay, New ZealandDetails and operating hours can change. Your booking confirmation and the Policies page contain the latest information.
